An office full of sales people – some people thrive in this environment, others would rather be anywhere else! It is a challenging environment and not for the faint hearted, with some big personalities and lots of diversity. But the biggest challenge and one of the most important factors for success is motivation for the whole team.
No matter what job you hold, you want to feel motivated and engaged. This is not easy to achieve in our industry, nobody wakes up in the morning thinking, ‘Ooh I can’t wait to jump on the phones and do some telemarketing today’. So, instilling motivation, providing the right incentivisation and a great culture means people enjoy their work and look forward to coming in day after day.
How does Air do this differently?
Motivation is key to ensuring sales people hit weekly, monthly and annual targets. We know that our team of Business Development Executives who are calling on client campaigns are our service, without them we simply wouldn’t be successful at what we do – so we have to look after them. From our experience it takes more than just commission to keep a happy workforce.
Of course, commission is important to most sales people. Being motivated by money and the opportunity of earning more means that we have a healthy commission structure in place. But this is based on results and client retention not purely speed of dialling and quantity of appointment made. Giving our whole team more motivation to work hard on retaining client accounts and delivering.
But on top of commission, we understand that internal culture makes a huge difference to motivation in a sales environment. Internal incentives tailored to help individuals meet client KPI’s and individual targets prove very effective for us. Team socials, rewards, identifying when people do the right things and the freedom of not micromanaging, all make our sales environment stand out from the crowd.
Our Aim – Motivation
As Head of Performance (Account Director), my role is to identify and understand an individual’s motivators, what is it that makes them tick? This can be a whole range of things, some people are purely financially motivated, whereas others are looking to progress their career by gaining more responsibility and further opportunity to do this – and of course those that are in between.
Working alongside colleagues in the leadership team we nurture a very special culture here at Air, where the team are performing at an optimum level and maintaining momentum, clients and crucially motivation to deliver and succeed.
Our workforce understands how important they are to Air and we respect their importance – so together we work to grow the company, our client base and team members careers by keeping people motivated and excited to be part of #TeamAir every day. Can’t believe it, why not come and see it for yourself!
Opinion piece by Marco Alfano-Rogers, Head of Performance (Account Director), Air Marketing Group