In the era of GDPR, unwarranted contact should be a distant memory. To be truly business savvy is now, and always should have been, demonstrated by a company’s ability to target customers based on their wants and needs, not your own. Sales are increasingly determined by the trust that a customer has for a brand, if you are honest and transparent with them upfront they are more likely to buy into you as a brand. People value a brand they can trust.
A simple and effective way to build a trustworthy brand is by implementing a segmentation strategy – it shows that you have taken the time to understand the various groups within your target market. We’ve created the infographic below to highlight 5 key reasons to segment your data and customers:
But many businesses are still failing to hit the mark, with 20% of respondents to an Avention survey feeling that segmentation was one of the biggest challenges facing their organisation. Segmentation is a tried and tested means of delivering results to your customers. We only have to look to email campaigns, where Mailchimp showed that clicks are 74.53% higher than non-segmented campaigns, to see these results.
By taking the time to highlight the different needs and barriers that may be important to your potential clients, you will be better able to sell to them. Not only will it allow you to understand them, but it will allow you to forge personal relationships with them through meaningful interactions – which is essential in the telemarketing industry in particular. So, how can you segment your customers?
However, it is important to remember the earlier point about customer trust. With increasingly personalised sales and marketing materials out there it isn’t enough to take your data and simply spilt everyone into superficial segments. You need to gain insight into the people behind the numbers, otherwise your will simply be working from conjecture.
To gain insight and create genuine, informed personas for these groups, it is vital that you demonstrate a desire to know more when in conversation with your prospects. It is with this in mind that the scripts used by TeamAir are only there as prompts, we encourage our BDEs to engage in meaningful, personal conversations when on the phone. This helps us to nurture a sense of human connection whilst carrying out the vital research that is needed to lead a successful campaign and enrich the data that is held.
If you feel that you could benefit from working with a reputable, award winning telemarketing company, who work with a customer-centric focus, get in touch. You can call us: 0345 241 3038 or email: firstname.lastname@example.org.