Performance Climate System is a tool which enables organisations to manage their human capital and deliver business results through evaluating and identifying gaps in perception, between leadership and team members. It highlights any potential areas of conflict, disconnect, misalignment or miscommunication, and demonstrates to leaders where they need to focus more effort to improve the climate in their business and ultimately their business performance.
PCS were looking to engage with a Practitioner list who had recently received an email from the PCS team. The PCS team were unable to conduct these calls in-house, so they needed outsourced assistance to be able to effectively speak to these Practitioners.
The email sent prior to calling contained information around the PCS new e-learning platform. The outcome of the calls with the Practitioners was to gain feedback from these individuals around their plans for implementing PCS as a tool with their clients.
PCS chose to engage with Air to help them with this project. Air built a strategy around asking open questions to the PCS Practitioners to obtain the feedback on the PCS tool. This feedback would allow PCS to assess the tool and e-learning platform and help the Practitioners get the most out of the tool if they hadn’t yet started utilising it.
We worked closely with the Directors of PCS to ensure that we carried out clear market research for them. PCS provided Air with a list of Practitioners to call who had been selected from their database and had been previously emailed.
PCS saw an additional uplift in income off the back of Air calling their key group of practitioners due to being reminded of the benefits of the PCS tool.