It’s common knowledge that the telemarketing industry carries with it strong stereotypes. The word ‘telemarketing’ has a negative connotation for many and this has resulted in an abundance of myths becoming associated with telemarketing.
This is extremely unfortunate for one of the most direct routes to market with incredible case studies to back it up. As a company that sees our clients get great results out of telemarketing campaigns, we’ve set out to debunk these and explore why they really are just myths.
FALSE: Telemarketing diallers always have to stick to scripts
Sticking to strict scripts does not result in conversations that are tailored to each and every individual on the phone. Although there may be some structure to the calls, a strict script is not adhered to. This enables real conversations that adapt to the prospect’s needs, build a relationship and trust in your brand.
FALSE: There’s no emotion – each call is just a number
If our diallers had no emotion and didn’t care, we wouldn’t have achieved what we had in the last financial year. Each call isn’t just a call. It’s a conversation which looks in to pain points and reasons why a service or product might help someone. This therefore requires a deeper and emotional understanding that goes way beyond statistics.
FALSE: Complex products or services can’t be sold over the phone
This all comes down to training. We would agree that without the right training, no product or service can be sold over the phone. If you’re looking to work with an outsourced telemarketing supplier, it’s important to understand that full training is carried out in order for telemarketers to be confident in what they’re talking about. At Air, we work on a vast range of products and services, which means we have to be seriously clued up on the details of each and what they could potentially offer a prospect. In the last financial year, we conducted 534 hours 45 minutes of training focused on our clients’ products and services.
FALSE: Telemarketers are inexperienced staff that don’t stick around
The phrase ‘call centre’ brings with it connotations which surround the idea of young and inexperienced team members who leave not long before their seat is warm. At Air, our diallers are ex-directors, business owners and sales professionals from a variety of backgrounds, spanning a wide age range. We take pride in nurturing all employees who wish to build a career with us – read Yasmin’s story here.
FALSE: Dishonest or aggressive methods are used to win sales
The belief that telemarketers hammer the phones, they’re aggressive and their practices are dishonest is one that is far from true. Before any campaign, we ensure that our data is as clean as possible with the right information and that we adhere to any TPS registers. Ethical selling and quality assurance are at the top of our priority list.
FALSE: Cold calling is dead
And this is the biggest myth of them all! There’s an ongoing debate which is based on the concept that cold calling just doesn’t work anymore. This simply isn’t true. Moreover, the results from both telemarketing and multi-channel marketing campaigns are proving this ideology wrong every year. In fact, our clients make an average return of £18 for every £1 they spent with us.
We’re passionate about the way we work with your business. We’ll ensure that any questions or uncertainties you may have surrounding a campaign with us are answered.
To arrange a free consultation with one of our Sales Directors, get in touch today or call 0345 241 3038.