Generated thousands of qualified SME leads through outbound and live call transfers, driving millions in new loans and demonstrating impressive ROI across an 8-year partnership.
Inbound
Call Centre
Responsive, high-quality customer conversations – without the cost and complexity of running your own contact centre.
Enquire today about delivering exceptional customer service with our inbound call centre
Every Call Answered.
Every Opportunity Captured.
Handle every enquiry with speed and professionalism. Air Marketing’s Inbound Call Centre provides trained agents, proven processes and real-time reporting – so you can delight customers and capture every opportunity without building an in-house team.
Inbound expertise: Trained agents handle complex enquiries and sensitive conversations in your brand voice.
Integrated approach: Seamless alignment with your CRM, helpdesk and sales workflow for clean handovers.
SLA & quality control: Clear SLAs, QA scorecards and coaching keep standards consistently high.
Transparent reporting: Live dashboards and meaningful KPIs give visibility of performance and ROI.
Rapid scalability: Quickly flex resource to meet peaks or launch campaigns—without long-term headcount risk.
Proven process: We design, launch and refine your inbound operation to ensure every customer call is answered promptly and every outcome is tracked and improved.
WHO WE HELP
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B2B brands facing call spikes from campaigns, product launches or seasonal peaks
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Sales & service teams needing every call qualified and booked into the next step
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Operations leaders seeking predictable, transparent coverage without permanent hires
Inbound Call Centre In Action
| Core activity | What you get | Why it matters |
|---|---|---|
| Inbound call handling & triage | Professional agents answering calls in your brand voice, verifying details and routing or resolving efficiently. | Protects customer experience during peaks and reduces wait times and abandon rates. |
| Enquiry qualification & booking | Structured questioning to qualify need, log outcomes and schedule next steps (callbacks, bookings, demos). | Ensures every enquiry progresses — improving conversion from call to action. |
| Omnichannel response | Phone first, with email/chat follow-up and CRM notes so every interaction is captured. | Gives customers choice and your team full context on every case. |
| SLA & quality management | Clear SLAs, QA scorecards, call monitoring and coaching to maintain brand standards. | Delivers consistent quality and compliance across every interaction. |
| Performance reporting | Live dashboards on volumes, handle time, outcomes, and trend analysis. | Transparency on ROI and the insight to optimise staffing and scripts. |
Trusted by...
Executed telemarketing and nurture campaigns across 9 datasets, engaging warm leads and driving qualified opportunities into the pipeline, ready for sales outreach.
Delivered a steady flow of high-quality, sales-ready leads that quickly converted into meetings and opportunities. Many deals closed swiftly, demonstrating strong ROI and enabling rapid expansion into EMEA.
Delivered a £28m pipeline in just 6 months, achieving 90%+ meeting conversion into meaningful sales conversations and surpassing KPIs ahead of schedule through full sales team integration.
Launched an outbound sales programme from scratch, achieving a 20% conversion rate and generating £500k in revenue within 6 months, while consistently delivering 1 high-quality lead every 10 hours.
Delivered B2B appointment setting services – identifying, engaging, and booking qualified meetings with contractors and tradespeople to drive pipeline growth.
Delivered outsourced inbound lead handling for a property buyer – processing hundreds of enquiries, generating £2m+ in purchases, and reducing ad spend per property to under £2k.
Provided outsourced sales support, reaching 329 decision-makers and booking 75 appointments to build a high-value PPA pipeline.
Built a profitable outbound lead‑gen channel – exceeding ROI expectations and delivering 172% of forecasted cash‑flow from new leads.
Onboarded outsourced SDRs who secured 12 signed contracts and delivered ROI in just 3 months, accelerating pipeline growth for R&D tax credit specialists.
Delivered lead generation campaigns for QA’s university partners via optimised ads and persona-led targeting – exceeding target metrics by 25% in 6 months.
Delivered 51% email engagement and 50 new sales opportunities through a multi-touch email and telemarketing strategy to NHS trusts and care homes.
Rolled out a 12-week marketing strategy – blogs, social campaigns, PR and newsletters – engaging prospects and building a strong pipeline of new business.
Deployed a full sales and marketing strategy combining SDR outreach, email, social campaigns and HubSpot integration – fuelling scalable cohorts and rich data insights in 3 months.
Launched a digital marketing strategy from scratch – new website, content, CRM review, email strategy and social selling – boosting traffic +181% MoM and engagement.
Developed a B2B marketing strategy including positioning, collateral, digital content, events & LinkedIn campaigns – boosting awareness and qualified lead flow.
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