Inbound
Call Centre
Responsive, high-quality customer conversations – without the cost and complexity of running your own contact centre.
Enquire today about delivering exceptional customer service with our inbound call centre
Every Call Answered.
Every Opportunity Captured.
Handle every enquiry with speed and professionalism. Air Marketing’s Inbound Call Centre provides trained agents, proven processes and real-time reporting – so you can delight customers and capture every opportunity without building an in-house team.
Inbound expertise: Trained agents handle complex enquiries and sensitive conversations in your brand voice.
Integrated approach: Seamless alignment with your CRM, helpdesk and sales workflow for clean handovers.
SLA & quality control: Clear SLAs, QA scorecards and coaching keep standards consistently high.
Transparent reporting: Live dashboards and meaningful KPIs give visibility of performance and ROI.
Rapid scalability: Quickly flex resource to meet peaks or launch campaigns—without long-term headcount risk.
Proven process: We design, launch and refine your inbound operation to ensure every customer call is answered promptly and every outcome is tracked and improved.
WHO WE HELP
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B2B brands facing call spikes from campaigns, product launches or seasonal peaks
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Sales & service teams needing every call qualified and booked into the next step
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Operations leaders seeking predictable, transparent coverage without permanent hires
Inbound Call Centre In Action
| Core activity | What you get | Why it matters |
|---|---|---|
| Inbound call handling & triage | Professional agents answering calls in your brand voice, verifying details and routing or resolving efficiently. | Protects customer experience during peaks and reduces wait times and abandon rates. |
| Enquiry qualification & booking | Structured questioning to qualify need, log outcomes and schedule next steps (callbacks, bookings, demos). | Ensures every enquiry progresses — improving conversion from call to action. |
| Omnichannel response | Phone first, with email/chat follow-up and CRM notes so every interaction is captured. | Gives customers choice and your team full context on every case. |
| SLA & quality management | Clear SLAs, QA scorecards, call monitoring and coaching to maintain brand standards. | Delivers consistent quality and compliance across every interaction. |
| Performance reporting | Live dashboards on volumes, handle time, outcomes, and trend analysis. | Transparency on ROI and the insight to optimise staffing and scripts. |