A little background info:
My career in HR started over 15 years ago when I worked for a local council within the recruitment services team – this is where my love for the industry began.
Before joining Air in September 2021, I had the pleasure of being a stay-at-home mum until my daughter started primary school, I also studied my Level 5 CIPD in HR Management and worked in various roles at a local school.
I was originally born in Somerset where I was brought up on the Quantock Hills. I moved to Devon in 2011 with my partner, and since being in the county have discovered a love for water sports (even though I am a wimp with the cold and seaweed!), the South West Coast Path and Dartmoor!
A little bit about your current role:
Every day is different in the world of HR, but my main responsibility is to provide support and guidance to all employees. At times, HR can be a very challenging role, but it also brings so much delight!
A little bit of background information:
I have always been very interested in technology and its potential to solve problems. I have long aspired to work in a role where I could apply this passion. I joined Air in September 2022 as a Business Development Executive. In that role, I gained an invaluable overview of the challenges faced by professionals in this industry. I am now bringing that knowledge into my new role as Revenue Operations Executive to help ensure success for all our clients.
A little bit about my current role:
As Revenue Operations Executive, I have a broad range of responsibilities within the department, aimed at ensuring our tech stack provides operational excellence. Primarily, I manage our CRM and the data uploaded into it, and I assist in Campaign Strategy and Data & Insight. I am also responsible for promoting technological change and innovation within the business.
A little bit of background information:
I’ve lived in Devon most of my life and returned after studying a BSc in psychology at Bangor University. I then spent some time working for Estee Lauder companies before coming to work for Air Marketing – where I’ve been ever since!
A little bit about your current role:
I began my Air journey in 2017 when the company was just a year old, 3 promotions and 3 offices later (due to our rapid growth) I am still here and loving it! I was recruited to the BDE role originally, promoted to Account Executive then Team Leader and now currently working as the Training and Resource Manager. My role includes delivering and facilitating training and training needs and allocating work for our ever growing BDE team.
A little bit of background information:
My background has largely been built through my journey at Air – before joining Air in 2018 I worked for the UKs largest publisher selling print and digital marketing solutions to SMEs across East Devon. I then joined Air as Business Development Executive (BDE) and quickly worked my way up through Senior BDE, Account Executive to an Account Manager position in 2019, before having my daughter in 2021.
A little bit about your current role:
As the Revenue Operations Manager, I work closely with our Sales Services and Account Management teams to help drive the success of client campaigns in achieving their objectives and KPI’s. Creating best fit go-to market strategies is a key part of my role. This includes channel selection, messaging, technology & tools, data strategy and process. I’m responsible for building strong relationships with internal teams as well as ensuring seamless and efficient onboarding and delivery process for our clients.
My focus is on impacting and improving client retention by ensuring our clients get fast starts on their campaigns and that effective and successful campaign strategies are delivered, consistent with our expertise and experience. I analyse performance, make suggestions for improvement and ensure all departments have access to the correct information and tools to be able to deliver efficiently and effectively in their roles.
A little bit of background information
After finishing my BSc I was employed as a civil servant in London and Brussels for eight years, working on a variety of policy areas for central government. One aspect I focussed on was data protection and I helped to negotiate what eventually became known as GDPR. I also worked on civil and criminal law policy, prisons policy and EU strategy. This interest in policy and data led me to come down to Devon to do my master’s degree at University of Exeter, where I studied data science in the context of public policy.
I turned my career towards working with data after graduating. I was employed as a data analyst for a major utilities firm, before joining Air Marketing.
A little bit about your current role
At Air Marketing, I handle all things data! I’ve built a data warehouse for the business, updated live, so that we have a single repository for all of our records. This lets us provide data analysis and insight for team leaders, visualise performance for clients and help everyone in the business understand our figures. I am also managing AI and machine learning elements within the company, to help uncover deeper analyses and trends from our big datasets.
I strongly believe that firms should be brave and rely on data for decision-making and planning. I love the fact that Air shares this ideal and is keen to innovate in this exciting field.
A little bit of background information:
Starting my Financial career back in 2006 as an Accounts Clerk, I’ve had a varied career in a diverse mix of industries. It’s one of the reasons that I love my career in finance; having the opportunity to add value to different companies. Until 2005, I lived in Cornwall but felt that moving to Devon would provide me with the challenging career I sought and still fulfil my passion for the outdoors. In my spare time, I try to make the most of both the countryside and coast in the South West by enjoying the coastal paths, hiking on Dartmoor or enjoying an often-refreshing dip in the sea.
A little bit about your current role:
Overseeing the whole accounting function at Air, I am responsible for day-to-day activities as well as providing financial analysis and accurate reporting to help the Senior Leadership Team and Board make informed decisions on the strategic drive of the company. The custodian of Air’s financial health is an important and daunting role, however the strong team culture amongst Air colleagues provides a supportive environment to implement & strengthen financial management processes. I’m excited to be part of the team and look forward to supporting the future growth and success of Air.
A little bit of background information:
I have over 15 years of experience in the sales industry and my passion is the analytical elements of business development. Time spent at industry leading agencies throughout my career has allowed me to become an experienced, strategic Manager. After 2 years spent in Portsmouth managing Lead Generation for (at the time) Europe’s largest managed print provider I relocated to the South West at the end of 2016. I came with a young family, seeking new challenges and better weather. Outside of my duties at Air I would describe myself as a self-confessed pop culture geek and dedicated family man.
A little bit about your current role:
As Head of Revenue Operations, I play a pivotal role in contributing to the success of all our campaigns. Serving as a centralised point of information, I am committed to providing data-driven insights and strategic direction to our campaigns. I lead the process of creating the most fitting go-to-market strategies; collaborating with our Sales and Account Management teams to drive campaign performance and meet KPIs.
A little bit of background info:
My career originally started as an Inbound Call Handler at a contact centre. I was quickly promoted to the Contact Centre Trainer where my passion for helping and developing others grew. Wanting to pursue my love of working with people, I moved into a HR & Facilities role for just shy of 5 years at a business on the outskirts of Exeter. I studied my CIPD level 5 Diploma in Human Resource Management which allowed me to start looking for my next step up – Air!
A little bit about your current role:
I now head up HR at Air Marketing, with my responsibility focused on our people strategy. Our employees are the most important and valuable part of our company and I have been given the opportunity to build meaningful and long-lasting relationships with them. Sometimes it can be hard juggling the many different things this role has to offer but that challenge, alongside the results it brings is immensely rewarding.
