Funding Circle

Case
Study

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AIDAN PILGRIM

Manager of Outbound Sales - Funding Circle

“Our results since working with Air have been really, really good. We have generated literally millions of pounds worth of new loans to new customers. We have done it profitably the whole way through each year and we have also been able to reach those customers that just don’t respond to any other of our marketing channels.”

Funding Circle
Overview

Funding Circle is the UK’s largest SME lending platform, connecting investors who want to lend with small businesses looking for access to the finance they need to grow.

Since launching in 2010, more than 80,000 investors – including retail investors, banks, asset management companies, insurance companies, government-backed entities and funds – have lent more than £5 billion to over 50,000 UK businesses.

THE CHALLENGE...

Funding Circle were looking to work with a partner who could help them effectively contact UK SMEs who were looking to grow their businesses and could benefit from finance. They needed this channel to be effective in reaching customers who hadn’t responded to other marketing channels but could benefit from what they had to offer.

Funding Circle wanted to start quickly, needed the flexibility to run tests and wanted a ready-made sales team who could slot in alongside their current team.

Our Response...

Air knew that Funding Circle required their partner to scale up quickly and really represent the brand well to give customers reassurance that they were talking to someone informed on Funding Circle.

To provide a smooth customer and partner journey, Air suggested creating a campaign which would allow possible opportunities to be live transferred into the Funding Circle team if customers agreed to this. Once a lead had been qualified to the agreed criteria, Air would either live transfer the prospect to the Funding Circle Account Managers or agree a specific time for the Account Managers to call the prospect back to help them make an application for funding. This solution allows Funding Circle to provide a quote for a business loan whilst on the phone with the prospect and also speeds up the customer journey for those busy business owners looking to potentially secure a loan.

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Eon

Case
Study

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Prospects engaged with the emails sent
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Warm leads identified
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Open opportunities created

Channel and Consultant Manager, E.ON

“Air Marketing worked with our Solutions Team from August 2018  – August 2019. They acted as our outsourced telemarketing and demand generation team who nurtured prospects and pipelined opportunities to our sales channels.

Air were able to share their expertise and accommodate a number of specific requirements. There was a heavy focus on visibility of performance via their online portal and bespoke dashboards; which were critical for transparency which they were able to deliver.

It was beneficial that the people and culture aligned with our own which allowed our in house team and the Air team to work in harmony.

Engagement with training and an enthusiasm to do well helped the transition from working our campaigns and fulfilling our brief.”

EON
Overview

E.ON had recognised that their average sales cycle was very long, typically 1-2 years for some of their highest revenue B2B products and services. 

When working towards driving sales over the line, internally, they were finding this cycle challenging and time consuming to manage.

Aware that to improve their sales conversion rate they would need to nurture their prospects through the longer sales cycle, they looked for an external partner to help. They needed a partner who could provide guidance on creating a campaign which would generate opportunities and nurture prospects through the buyer journey to assist with their ongoing sales conversions. When partnering with an external marketing and sales provider, it was essential that the outsourced team were disciplined when following their brand guidelines and recognisable tone of voice.

Their success so far has always been a result of their ability to build a strong brand image that is green, innovative and interconnected across a range of service solutions, therefore, it was key that they worked with a partner who understood this collaborative approach and could build upon this heritage.

THE CHALLENGE...

A key driver which encouraged this company to work with marketing services was our experience of working collaboratively with sales services, a full cycle sales and acquisition partnership.

Holding strong emphasis on aligning their marketing and sales strategy, this company wanted to increase their opportunities and nurture those prospects who were coming into their sales funnel. As a result, marketing worked with sales to implement a two-prong approach.

Beginning a telemarketing campaign with Air Marketing, marketing ran a drip and nurture email campaign that would further warm the leads being called by sales. These emails were topical to the clean energy movement and addressed real pain-points, which Air had already uncovered as being relevant among the prospects being contacted.

In order to implement these campaigns, Air:

  • Held in-depth discussions with the E.ON Solutions Team to establish exactly what areas of their business needed more opportunities fed into their funnel.
  • Researched the current climate and gathered information on issues experienced amongst prospects who are with other providers, research supported by Air’s conversations.
  • Familiarised themselves with their clients’ brand and utilised their internal hub so content creation was topical, and the HTML design was uniform to the brands universal image.
  • Wrote the copy for multiple emails which were A/B tested to maximise the success of the overall campaign.
  • Setup campaign automated triggers to further nurture prospects on their journey.
  • Cleansed data by passing opened, clicked and bounced contacts to Air for further calling.
  • Compiled detailed reporting of the outcomes of the email campaigns, so that prospects could be prioritise dependant on their engagement and learnings could be shared for replication in the future.

Our Response...

E.ON was so happy with the results from the aligned sales and marketing approach that they continued to use this strategy over 9 individual data sets. Air also worked with E.ON’s internal data outside of the initial campaign to help with further nurturing, which was then passed back internally to call on.

The collaborative approach from Air really helped to ensure the campaigns success. Each email sent was able to support the telemarketing campaign, with every ‘warm lead’ identified based on their engagement within the emails, the Group were able to prioritise the most qualified opportunities when calling to grow their clients’ business.

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Olympus Power

Case
Study

Tiffany Bale

Marketing Manager

“Air Marketing have supported us with our HubSpot journey right from the beginning, making sure it was the right tech for us, through to implementation and utilisation. Their bespoke approach to the HubSpot onboarding meant that we could work at the pace that suited us, working around an imminent new brand and website launch, yet still getting HubSpot setup for quick and longer term wins. The addition of training for our wider team and them liaising directly with HubSpot Tech Support on any niche/highly technical questions added huge value to us.”

Olympus Power
Overview

Olympus Power are renewable energy experts based locally to us in Exeter that have specialised in helping businesses to eliminate carbon emissions since 1979.

They create bespoke solutions by designing, building and installing technology that helps companies get closer to net zero whilst cutting energy use and saving them money at the same time.

Olympus Power came to us looking for expert help in onboarding their internal team with HubSpot, as well as teaching them how to implement this powerful CRM in the best way to suit the businesses’ processes and goals. Being an existing client, they were aware of our HubSpot Gold Partner status and knew we were the right team for the task at hand!

THE CHALLENGE...

We got to work immediately, setting up Olympus Power’s HubSpot from a technical standpoint and building out their portal to make it as efficient for the internal team to use as possible. As part of this we also conducted training sessions with the Sales and Operations team, equipping them with the skills needed to utilise the HubSpot platform and all of its beneficial features to enhance the customer journey and touchpoints. We worked on a weekly basis with their Marketing Manager to create automations, bespoke dashboards and implement any new components they needed based on the team’s needs and feedback. Air Marketing were also a helpful liaison between HubSpot’s own Technical Team and Olympus Power’s Marketing Manager for any very specific technical queries that arose.

We used our expertise to support Olympus Power in planning for quick win activity they could implement right there and then within their shiny new HubSpot portal, as well as advising on longer term campaigns that would help them to make their customer’s journeys more satisfying, meaningful and effective in driving return on investment.

Our Response...

With their data seamlessly migrated over from their previous CRM system, their bespoke HubSpot build is up and running and their initial campaigns executed. Olympus Power are very happy with the visibility their setup now provides them. Their custom dashboards and automations implemented they are able to gain valuable insight into their campaigns and their effectiveness both at a glance and more in depth!

This coupled with the training provided by our team has given the internal Sales and Operations team the confidence to use and leverage HubSpot to their advantage.

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Full Fibre

Case
Study

Dan Jones

Chief Sales Officer

“From our initial discussions with Air Marketing their creative flair, innovation, excitement and real team collaboration was evident and it was not just a sales pitch, they have truly become a part of our ethos and team, like us they live and breathe the fibre journey. Their integration and vision is outstanding, Air feel much more like a part of the family than a contractor so every step of our adventure they are firmly strapped into the fibre engine with us.”

Full Fibre
Overview

Full Fibre are a wholesale broadband business passionate about bringing full fibre optic internet access to otherwise forgotten market towns.

Allowing consumers a broader choice whilst also creating a competitive marketplace to promote innovation, outstanding customer service and better value for money. Full Fibre have a consumer facing presence called Fibre Heroes, who really bring to life the brand in the local communities where they are serving broadband. In the early days of their business, having just hired a Marketing Director and in possession of a healthy marketing budget, Full Fibre recognised the need to partner with a trusted marketing agency who could formulate a plan to grow their business quickly but with longevity in mind – and guide them on the best ways of going about it.

THE CHALLENGE...

Following a successful pitch process, Full Fibre chose Air Marketing to help them increase awareness around their brand, improve the buyer journey and customer experience with their company, and ultimately generate warm leads that become conversions for their partner ISPs.

Our team at Air quickly became a seamless extension of the growing Full Fibre team, working extensively on all areas of their marketing and sales output which included:

  • Producing a strategic marketing plan that aligned with sales objectives, clearly defining client personas and behaviours
  • Producing a full suite of creative assets including assisting with brand guidelines, creative ideas, artwork and animations
  • Implementing a HubSpot CRM as well as ongoing management to ensure a tailored buyer journey and bespoke customer experience
  • Producing a fully encompassing communications strategy that included out of home advertising, Sky AdSmart advertising, direct mail, radio advertising, email marketing, community events and outreach campaigns
  • Creating activity-tested Facebook and Instagram campaigns
  • Creating a comprehensive all-in-one reporting matrix with bespoke dashboards so that activity and targets can be seen at-a-glance

Our Response...

In aligning our activity with Full Fibre and their goal of building high quality fibre networks at pace, we’re proud to have a hand in them expanding at one of the quickest rates in the industry and cementing their reputation as a truly credible alternative fibre network. Full Fibre continue to create new targets building on the successful expansion of their business within underserved towns – they plan to reach more than 500,000 premises by the end of 2025 and are currently well ahead of schedule – and we plan to be right by their side. Continuing to help them creatively market their fibre broadband solutions driven by all of the data we have amassed so far and all that’s to come in the future!

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QA Higher Education

Case
Study

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Years Working Together
Marketing Services have been working with QA since January 2019.
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Exceeded Target
In the last 6 months of 2020 alone, we exceeded targets by 25%.

Holly Maunders

Marketing Manager, QA

“It’s been a pleasure to collaborate with Air Marketing over the past couple of years. We have worked very closely together on the detail of the campaigns to ensure their success. Their insights and recommendations have truly supported the continued success of our partnership and I look forward to what the future holds!”

QA Higher Education
Overview

QA delivers training, apprenticeships and tech skills to UK companies large and small. They also work in the Higher Education space.

Working in partnership with multiple UK universities they recruit, market and deliver a range of educational programmes from foundation level, to undergraduate and postgraduate degrees, and degree apprenticeships.

QA came to us with a desire to expand upon their existing lead generation, particularly focused on one of their university partners. QA wanted some expert advice to implement lead generation activities that would yield excellent results and the ROI that they set out to achieve.

THE CHALLENGE...

A winning strategy

They engaged Air Marketing and collaboratively we designed a strategy that would leverage paid advertising on social platforms, LinkedIn and Facebook, to deliver results.

  • We designed a strategy that intelligently considered their target market and investigated their key personas, to ensure their message was targeted and personal, and inspired action.
  • We worked collaboratively on their key messages, and ad formats to ensure their campaigns were impactful and engaging.
  • We advised on delivery channels, investigating using the likes of LinkedIn Message Ads vs LinkedIn Sponsored Content carousels and Facebook feed vs Instagram stories, to optimise the results from the best performing channel.
  • We expertly advised and extrapolated the analytics from In-Platform form utilisation and optimisation to gain both lead quantity and lead quality.

Our Response...

Growing trust and delivering results We now have an established working relationship with QA and have worked across many different lead generation campaigns for key campuses and courses since January 2019. This is in no small part due to the outstanding results achieved, which includes, our LinkedIn Message Ads consistently outperforming LinkedIn’s own open rate benchmark averages of 35-55%.

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Granter

Case
Study

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Calls made
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Signed contracts

Joshua Jefferson

Head of business development - granter

Having worked with a number of providers throughout the years, the refreshingly honest and accurate assessments of what would we could expect in terms of ROI first brought us in. What has made us stay is the excellent service and collaboration that we see from the team as well as the ROI. I could not speak more highly of our Account Manager and SDR team and would thoroughly recommend Air Marketing to any business trying to get their outbound sales process up and running.

Granter
Overview

Granter is a start-up that specialises in R&D tax credits in the engineering, construction and manufacturing industries.

The business uses its experienced R&D experts and an innovative client portal to help businesses claim the tax credits they are entitled to. Businesses can save time and money submitting their request to Granter, saving an average of 80 hours of work per claim.

THE CHALLENGE...

Our main point of contact at Granter worked with similar companies to Air Marketing in previous roles. This meant the business had a clear idea of what they wanted.

Granter wanted to work with a Sales Development Representative (SDR) who could grow their sales pipeline, introduce their business to new audiences and work as an extension of their sales team. The senior management team conducted six months of extensive research before reaching out to us, and decided to use our SDR services for two reasons.

Firstly, they were impressed with our ROI Calculator, that was completed with them during the sales process. This calculator allowed Granter to estimate their return on investment within the first twelve months of working with us. They found the calculator comprehensive and realistic, providing honest information about how their business could grow.

After all, as a start-up, it’s vital to make sure every penny of investment counts.

Secondly, we tailored our proposal towards their specific business and the industries they worked in, focusing on how they could appeal to prospective customers in the manufacturing and construction sector.

Other businesses had provided a more generic proposal; however, ours allowed them to visualise their success and how they could scale in the future.

Our Response...

Granter was keen to move quickly to capitalise on growth. This made a solid onboarding and set-up process critical to success.

The team at Granter found onboarding easy, being guided through the process by one of our experienced Account Managers. In addition, our SDRs were highly engaged in the training and content provided by Granter’s in-house sales team.

Constant contact was in place, with our team only a phone call or email away.

So far, our team’s hard work has led to 12 signed contracts that have been sent to prospective customers. As a result, Granter have seen a return on investment within three months, which is ahead of the initial ROI calculation.

Granter has said one of the reasons they enjoy working with us so much is that our team is easy to get on with. While lead generation is essential, it’s also critical to work well with your support team.

Despite only working together for a brief time, Granter is delighted with their experience with Air Marketing.

As a result, they plan to increase the number of our SDRs they use in the future.

TALK TO US

ABOUT YOUR GOALS

Get in touch today. Our experienced team are happy to guide you through the process.