Lost employees can cost a company up to double an individual’s annual salary. The eye watering reality is that this cost alone is unlikely to address recruitment costs, the time lost through learning and upselling, and the detrimental impact that a high employee turnover has on the relationship you build with your clients.
Now, you maybe questioning why a telemarketing company, involved in an industry notorious for poor staff retention rates, has grounds to comment on improving employee turnover? Well, we know it pays to keep our team happy and encourage them to be the best that they can be. Not only for the benefits of our employees and our company, but so our clients can receive the best possible service from our team.
So, what’s the secret to creating the loyal, motivated and results driven individuals that have become familiar faces among our team? The truth is, we have always placed strong emphasis on recognising and rewarding individual excellence and creating a positive team culture. We have tried and tested many ways of achieving this, but our recent 5* incentive scheme is one that has allowed our individual team members, the company as a collective and our clients to really reap the rewards.
At the start of this financial year, our 5 Star incentive put a playful challenge in place for every member of team Air: showcase your outstanding performance or team spirit throughout the year and win a paid for trip to Edinburgh, Dublin or Paris – for you and a person of your choice, we’ll even throw in spending money.
This scheme has not only drawn Team Air’s attention to what’s really important, awarding the people who outperform expectations and continue to win new opportunities for our business and our clients, it’s also delivered improvements in multiple areas:
- Impressive results for our clients driven by the buzz of healthy competition amongst our team
- Elevated team spirit and heightened sense of wellbeing created through employee appraisal
- Our strongest team members continuing to progress within our company, ensuring our clients have a dedicated campaign team that are familiar and confident in selling their products and services
- An electric culture which continues to encourage new sales talent to become a part of our family and our clients’ campaigns
- Increased motivation that pushes our team to outperform competitors, better handle gate keepers and in turn secure the success of their team, our company and our clients’ new business.
Having started our incentives as a trial, we have experienced an overwhelmingly positive result. With 5 hardworking team members having won well deserved breaks with their friends and family throughout the financial year, the 5* incentive is measuring up to remain a deep-rooted tradition for Team Air. So, we pose the question – what 5* incentive will you be using this year? We’re already working on a new idea to reward our lucky 2019 winners. After all, it’s only right that our MD tops sending someone on holiday, isn’t it?
If you feel that your business could benefit from the support of an exceptionally driven outsourced telemarketing team, then get in touch today – Team Air are always on hand to help. Call: 03452413038