Tag: Appointment Setting

We are often contacted by companies who reach out to us because they have (rightly) heard that direct telemarketing delivers very tangible ROI or they see us advertising that our average client receives £18 for every £1 invested.

But often telemarketing is viewed in isolation, companies engage with the pilot campaign to test the water and see how it delivers without taking into account the opportunity that lies in the bigger picture.

We know that telemarketing is an extremely effective channel for many companies, but we also know that combining telemarketing activity with other forms of marketing or looking at the campaign as a longer-term investment such as a 6 month or year long tactic to support other business objectives, can deliver even better results.

The set up of a telemarketing campaign can bring up a lot of questions such as:

• Have you researched your product/service? Do you know how well it will be received by the market? Do you know your competitors? Will it deliver what we say it will?
• How are we supporting this telemarketing campaign? Do we have a branded email that can be sent afterwards? Do you have a website that echoes the message we are giving? Have you created anything such as a brochure or flyers we can share with prospects?
• Have you considered your own sales pitch? Is your sales pitch and our telemarketing pitch aligned? Are we both on brand? Will your sales pitch see conversions?
• Is your data right for use? Do you need to purchase new data? What else can that data be used for?

As a Business Development Partner, it is not our ethos to deliver merely a ‘project’ within constraints that are agreed. Instead, we want to help you look at the bigger picture, understand what the strategy for your telemarketing or marketing in general is, consider all the angles that could be taken to best engage with your target market and really help you generate the right leads for your business.

The visibility and involvement that is available when working with Air, allows you to ensure that telemarketing is firmly set in the bigger picture. Feedback on data allows you to update your CRM systems and instigate actions if needed. Being able to come in and train the team allows you to shape what the tone of voice for your business, the sales techniques and known objections. And being able to monitor calls in live time means you are always on top of what is happening, planning for appointments, understanding objections and client feedback etc.

So, if you’re looking for a partner to work alongside you, guide you and deliver for you, speak to the team here at Air for more information on how we can help improve your business development. Call us on 0345 241 3038 or email us at contact@air-marketing.co.uk.

When executed correctly, B2B telemarketing can be one of the most effective methods of speaking with your target audience and building your pipeline. As with all business development techniques it is vital to do the right research upfront and put a clear strategy into place before commencing. Telemarketing is also well suited to working alongside the other business development activity that you already have running such as email marketing, direct mail or social media marketing.

We’ve refined our telemarketing strategy over the years but have seen plenty of mistakes in that time also. Here are the 5 mistakes to avoid when conducting your telemarketing campaigns:

Inadequate preparation

You may think that telemarketing is all about being on the phone, making as many calls as possible and crossing your fingers a little. This simply isn’t the right approach to take.

Taking the time to prepare before a call, thoroughly understanding your company, the USP’s of the product/service you are selling, and the decision maker you want to talk to. This preparation may seem like its wasting your time or putting you behind – but this will make your call much more professional and efficient.

Having no freedom from the script

Nobody wants to be in a role where they are just reading from a script like a robot – and no prospect wants to have a conversation with someone who is defined by a script and lacking personality.

A script helps you cover some key aspects, but diallers should have the freedom to move the conversation wherever it requires. Not only will this give more enjoyment to the team making the calls, but it will also allow a much better personalised, intelligent and consultative conversation with the prospect.

Boring them with talk!

We’ve all had these sales calls – where instead of listening to what the caller is saying we are counting how long they’ve been talking without taking a breath, just wondering if they might pass out from exhaustion!

What does this achieve? Absolutely nothing. You cannot sell to someone if you haven’t identified their needs and whether your product/service may satisfy those needs. And how are you going to find out these needs? By asking questions and allowing the prospect to steer the conversation.

Unable to handle objections

Not every prospect is going to need your product/service or want to buy from you. So, when objections to your sales pitch do arise you need to be prepared for them.

This is all about training, ensuring you understand what objections you may receive and how you can best overcome this. The biggest mistakes to avoid are mumbling, changing the subject or continuing your sales piece talking over them.

Failure to close

You have called that prospect for a reason – you want to arrange a telephone appointment, a meeting or a sign up. So as the call is going well, you need to be able to recognise when to ask for the sale and close the deal.

Training and experience will teach you when to close this sale. But failure to identify this means a missed opportunity and time wasted on both sides.

If you’re looking for telemarketing guidance or sales training, Air can help you with this. We often run sales training workshops not only for our internal staff but also for clients and local business owners. Get in touch to find out more.

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