Winning B2B Contracts in Utilities: How to Stand Out Without Slashing Prices

In the highly competitive utilities market, many sales teams feel pressured to lower prices just to secure contracts. Procurement departments often prioritise cost-cutting, making it difficult to showcase the true value of a service. However, competing on price alone erodes profitability and turns services into commodities. Instead, utility providers must adopt smarter sales strategies – focusing on value-based selling, service excellence, and long-term partnerships. At Air Marketing, we help sales teams win more contracts without sacrificing margins.

Value-Based Selling: Shifting the Conversation

Price-driven sales often overlook the bigger picture: the long-term benefits a provider can offer. Value-based selling shifts the conversation from cost to impact.

  • Highlight Total Cost of Ownership (TCO) – Instead of focusing on the upfront price, emphasise the long-term savings your service provides, such as efficiency gains, reduced downtime, or sustainability benefits.
  • Showcase ROI – Use case studies and data-driven insights to demonstrate how your services have delivered measurable results for similar businesses.
  • Customise Solutions – Tailor your proposal to address the prospect’s unique needs, proving that your offering provides more than just basic utilities.
  • At Air Marketing, we train sales teams to craft compelling value propositions that resonate with B2B decision-makers.

Service Excellence: A Key Differentiator

Utility contracts are about more than just price – they’re about reliability, customer support, and operational efficiency. Many B2B buyers are willing to pay more for a provider they can trust.

  • Guarantee Reliability – Highlight your track record for service uptime, response times, and proactive issue resolution.
  • Offer Superior Customer Support – Show how your dedicated account management, fast response times, and proactive service can reduce operational stress for the buyer.
  • Use Client Testimonials – Leverage existing happy clients to reinforce your reputation for quality and dependability.
  • By emphasising service excellence, utility providers can create a strong case for why their offering is worth the investment.

Strategic Negotiation: Controlling the Sales Process

Effective negotiation isn’t about conceding on price – it’s about steering the conversation toward mutual benefit.

  • Anchor on Value, Not Cost – Open negotiations by reinforcing the benefits of your service rather than justifying your price.
  • Offer Tiered Pricing Models – Providing flexible solutions with different service levels can help prospects find an option that meets their budget without requiring heavy discounts.
  • Leverage Differentiators – Use exclusive benefits (e.g., energy efficiency solutions, compliance support, analytics) as negotiation tools to justify your pricing.
  • At Air Marketing, we equip sales teams with the skills to navigate procurement conversations confidently, ensuring they retain control of the sales process.

Relationship Building for Long-Term Success

Winning contracts isn’t just about closing a deal – it’s about securing long-term partnerships that drive recurring revenue.

  • Invest in Account Management – A strong post-sale experience leads to renewals and referrals, reducing the pressure to chase new business.
  • Provide Ongoing Value – Regular check-ins, market insights, and proactive recommendations strengthen your position as a trusted advisor.
  • Build Stakeholder Relationships – Engage multiple decision-makers within an organisation to ensure broader buy-in and reduce dependency on a single point of contact.

In a market dominated by price wars, utility providers must stand out through value-driven sales strategies. By focusing on value-based selling, service excellence, strategic negotiation, and long-term relationship building, sales teams can win more contracts without sacrificing margins. At Air Marketing, we provide expert sales support, coaching, and lead generation to help utility providers secure high-value contracts. If you’re ready to elevate your sales approach, get in touch with our team today.

Opinion piece by Account Director, Alex Burgess.

Electricity Pylons

The Digital Marketing Trends to Watch Out for in 2025

The digital world is evolving, and 2025 is shaping up to be another transformative year in marketing. With advancements in artificial intelligence (AI), the rise of voice commerce, and immersive technologies becoming more accessible, staying ahead of these trends is critical for companies that want to thrive.

Let’s break it down and see what’s in store for digital marketing in 2025!

1 – AI and Machine Learning: Revolutionising Marketing

Artificial intelligence and machine learning will play an even bigger role in digital marketing in 2025. These technologies are already enhancing customer segmentation, automating processes like lead nurturing, and making content creation faster and more efficient. By next year, expect AI tools to be more intuitive and accessible, enabling businesses of all sizes to streamline routine tasks and focus on strategic growth.

AI-powered chatbots and virtual assistants are also levelling up. No longer clunky or impersonal, they’re becoming more capable of holding natural, human-like conversations that improve customer experiences.

TOOLS TO SHOUT ABOUT:

  • HubSpot: For automating lead nurturing and email campaigns with AI-driven personalisation.
  • ChatGPT: For drafting blog posts, product descriptions, and social media captions.
  • Canva: Uses AI to assist in graphic design creation with templates tailored to business needs.
  • Drift: Offers conversational marketing and AI chatbot solutions tailored for lead conversion.

2 – Voice Search and Voice Commerce: The Conversational Future

Voice search is becoming a standard way for people to interact with brands online. Thanks to smart speakers and voice assistants, users now rely on conversational queries like, “What’s the best Thai food nearby?” instead of typing traditional keyword phrases such as “best Thai restaurants.”

This shift will have significant implications for SEO. To stay visible, brands will need to optimise their content for natural language and long-tail keywords that reflect how people speak. Additionally, voice commerce – the ability to shop and purchase via voice commands – is gaining more traction. Businesses should ensure their websites and online stores are voice-friendly, resulting in a clear competitive advantage in the coming years.

TOOLS TO SHOUT ABOUT:

  • SEMrush: For tracking natural language keywords and voice-search readiness.
  • Yoast SEO: Offers tools for optimising web content for voice queries.
  • Google Actions: Enables integration with Google Assistant for voice commerce.

3 – Virtual Reality: Beyond Novelty

Virtual reality (VR) is no longer just for gaming! It’s becoming a powerful tool for creating engaging and practical experiences in sectors like retail and property. Imagine trying on clothes or makeup virtually before making a purchase. Brands investing in VR are finding unique ways to connect with their audiences, offering convenience and personalisation. Early adopters of VR stand to differentiate themselves, providing memorable customer experiences that build loyalty and increase brand visibility.

TOOLS TO SHOUT ABOUT:

  • ShopifyAR: Let’s businesses offer 3D product models for immersive shopping experiences.
  • Matterport: For creating VR property tours and retail spaces.
  • Zakeke: For 3D and AR visualisations in ecommerce.

4 – The Continued Dominance of Video Content

Video content continues to dominate the digital space, with platforms like TikTok, Instagram, and YouTube leading the charge. Short-form, attention-grabbing videos remain highly effective, but in 2025, the focus will shift further toward personalised, value-driven content.

Consumers don’t just want to be entertained; they want content that aligns with their interests and needs. Brands that can create this kind of connection through video will drive higher engagement and build stronger relationships with their audiences.

TOOLS TO SHOUT ABOUT:

  • Adobe Premiere Pro: A professional-grade tool for video editing.
  • CapCut: Popular among TikTok creators for quick, engaging video edits.
  • Nesti: Specialises in video personalisation at scale, delivering tailored content to individual audiences for increased engagement.

5 – Simplicity and Focus: Keys to Success

Simplicity will be the secret to standing out in 2025. Instead of spreading resources thin across every platform or chasing every trend, successful marketers will focus on a few core goals and prioritise quality over quantity. Streamlined strategies that deliver meaningful results will outperform scattered approaches.

The bottom line? The future belongs to brands that combine innovation with authenticity. By embracing trends like AI-driven personalisation, voice commerce, and immersive VR experiences, us marketers can craft campaigns that go beyond grabbing attention. Staying ahead of these trends isn’t just about keeping up; it’s about leading the way and building experiences that truly resonate with your audience.

2025 isn’t just another year in digital marketing – it’s an opportunity to redefine how we connect with consumers!

Opinion piece by Senior Digital Marketing Executive, Nicola Roberts.

Voice Search

5 Common Marketing Campaign Mistakes and What to Do Instead

Marketing campaigns can be complex, and even experienced marketers can fall into certain traps that limit success. By recognising these common mistakes and learning how to avoid them, you can optimise your efforts and maximise your results. 

Here are five frequent marketing pitfalls and how to address them. 

 

1. Going all-in without testing

Launching a campaign without testing can be a costly gamble. Even the most brilliant ideas may not perform as expected if they don’t resonate with your audience.

The Mistake: Allocating your entire budget to a campaign without testing its potential. 

What to Do Instead: Start small. Test different variations of your content, targeting, and messaging. A/B testing can reveal what works best, helping you refine your approach before scaling up. This reduces risk and ensures your budget is spent effectively. 

 

2. Assuming you know your audience

It’s easy to make assumptions about your audience based on past campaigns or general intuition, but audiences evolve, and their needs can shift.

The Mistake: Skipping audience research and relying on guesswork. 

What to Do Instead: Create detailed buyer personas based on real data. Use customer surveys, analytics tools, and insights to understand your audience’s pain points, preferences, and goals. Tailor your messaging to address these specifics, ensuring a more targeted and effective campaign. 

 

3. The “set it and forget it” approach

Marketing isn’t a “launch and leave” activity. Campaigns need regular monitoring to ensure they’re performing well, aligned with your objectives and deliver ROI.

The Mistake: Failing to track and optimise campaign performance once it’s live. 

What to Do Instead: Schedule regular reviews to assess key metrics like click-through rates (CTR), conversions, and cost-per-acquisition. Make adjustments as needed—whether that’s tweaking your targeting, updating creative assets, or reallocating your budget to higher-performing channels. Active management can significantly improve outcomes. 

 

4. Highlighting Features over Benefits

It’s tempting to focus on the features of your product or service, but customers want to know what’s in it for them, what problem are you trying to solve? You need to think ‘customer first’.

The Mistake: Marketing technical features rather than emphasising the value they provide. 

What to Do Instead: Shift your focus to the benefits. Instead of saying a product has “advanced reporting capabilities,” explain how it “saves hours of manual work.” Clearly communicate how your offering solves problems or improves the customer’s life. 

 

5. Forgetting to measure ROI

Success isn’t just about engagement metrics; it’s about return on investment. Without measuring ROI, you risk wasting resources and missing opportunities to optimise future campaigns.

The Mistake: Overlooking financial outcomes when evaluating campaign success. 

What to Do Instead: Define clear, measurable goals from the outset and track your performance against them. Use tools like Google Analytics and CRM systems to connect your campaigns to tangible outcomes like revenue or lead generation. Measuring ROI ensures your efforts align with business objectives and deliver value. 

 

By avoiding these common pitfalls, you can create more effective, efficient campaigns that resonate with your audience and deliver results. Success often comes from testing, learning, and adapting along the way. 

 

Opinion piece by Digital Marketing Manager, Kylie Featherstone.

Marketing Campaign

Why You Shouldn’t Outsource Lead Generation (Unless You Do It Right)

In today’s competitive B2B landscape, the pressure to generate high-quality leads is immense. Companies are increasingly turning to outsourcing for lead generation, seeking to scale their efforts while keeping costs manageable. However, while outsourcing can be an incredibly effective strategy, it’s also one that can fail spectacularly if not done correctly.

As someone who’s spent years helping companies achieve success through outsourced sales, marketing and SDRs, I’ve seen both the potential and the pitfalls of outsourcing lead generation.

Here’s why you shouldn’t outsource lead generation unless you’re prepared to do it right—and how to ensure your efforts lead to success.

The Allure and the Danger of Outsourcing Lead Generation

Outsourcing lead generation can seem like an easy fix to a complex problem. After all, the promise of gaining access to a team of experts who can take the burden off your internal team is compelling. However, in the wrong hands, outsourcing can become a nightmare. Poorly executed lead generation strategies waste valuable resources, damage your brand’s reputation, and ultimately leave your sales pipeline dry.

According to a report by Forrester, as much as 50% of B2B marketers believe that their lead generation programs are underperforming. The root cause? Misalignment between outsourced teams and the company’s internal goals. If the outsourced team doesn’t have a deep understanding of your industry, target market, and specific sales objectives, the leads they generate are likely to be irrelevant, unqualified, or worse—counterproductive to your brand image.

Why Outsourcing Fails: Common Mistakes

  1. Lack of Alignment with Business Goals

The most common reason outsourcing fails is a lack of alignment between the external SDR team and the internal business strategy. Often, companies outsource to generic lead generation firms without ensuring that the provider fully understands their goals, target audience, and unique value proposition.

As Gartner points out, alignment between sales and marketing is crucial for success, and this extends to any third-party vendors you work with. When there’s a disconnect, the leads generated won’t fit your Ideal Customer Profile (ICP), leading to wasted resources and misdirected efforts.

  1. Over-Reliance on Automation and Volume

Some outsourcing providers focus on volume over quality, relying heavily on automation tools to churn out leads at scale. While automation has its place in modern sales, it can’t replace the nuance of personalised, thoughtful engagement. Harvard Business Review warns that excessive automation in lead generation can alienate prospects and reduce engagement, rather than fostering meaningful connections.

The key is striking the right balance—leveraging technology to streamline processes while ensuring that human intelligence and personalisation guide the strategy.

  1. Failure to Invest in Relationship-Building

Successful lead generation isn’t just about numbers—it’s about relationships. In many cases, outsourcing providers fail because they don’t take the time to build trust with prospects before pushing for the sale. According to Salesforce, over 79% of B2B buyers say that building trust is more important now than ever. If your outsourced team is prioritising speed over relationship-building, they’re likely missing out on the very leads that would convert with proper nurturing.

How to Outsource Lead Generation the Right Way

While the risks of outsourcing are real, the potential rewards are significant—if you approach it correctly. Here’s how to ensure that your outsourcing efforts succeed:

  1. Choose a Partner, Not a Vendor

The most successful outsourcing relationships are partnerships, not transactions. You need to work with a provider that takes the time to understand your business, your market, and your sales goals. They should operate as an extension of your team, with a shared commitment to achieving your objectives.

This means you shouldn’t just evaluate potential providers on their promises of lead volume or speed. Instead, assess their strategic understanding, their ability to align with your internal teams, and their approach to personalisation and relationship-building.

  1. Focus on Quality Over Quantity

At Air Marketing, we focus on delivering leads that are not just plentiful, but primed for conversion. This means taking a targeted approach, leveraging in-depth research and personalisation to engage prospects who are genuinely aligned with your product or service.

Research from HubSpot shows that companies prioritising lead quality see a 45% higher conversion rate compared to those focusing purely on lead quantity. When outsourcing, make sure your provider understands this distinction and is committed to delivering quality, not just numbers.

  1. Integrate with Your Internal Teams

Your internal sales and marketing teams shouldn’t feel disconnected from your outsourced SDR efforts—they should be fully integrated. Ensure that your outsourcing provider maintains open lines of communication, regularly reports on progress, and adapts based on feedback from your internal teams.

Effective integration allows for seamless handoffs between your outsourced SDRs and your internal account executives, ensuring that leads are nurtured properly through every stage of the funnel.

The Bottom Line

Outsourcing lead generation is not a silver bullet—it’s a strategy that can either drive tremendous value or lead to wasted time and resources if mishandled. The difference lies in how you approach it.

Done right, with the right partner, outsourcing can free up your internal teams to focus on high-impact activities while ensuring that your sales pipeline remains healthy and productive. But if you choose the wrong provider, or fail to align your strategies, it can easily lead to frustration, wasted investment, and missed opportunities.

At Air Marketing, we pride ourselves on getting it right. With the right clients we’ve demonstrated that when outsourcing is done strategically, it doesn’t just work—it accelerates growth. If you’re considering outsourcing your lead generation, let’s have a conversation about how to do it the right way for your business.

Opinion piece by Commercial Director, Neil Clarke.

B2B Telemarketing Team

Marketing & RevOps Are Killing Your Sales Performance: How to Reclaim the KPI Crown

Key Performance Indicators (KPIs) abound in every department within an organisation, but could they actually be killing your sales performance? When marketing, sales, and Revenue Operations (RevOps) are not united under a shared north star KPI, these well-intentioned metrics can inadvertently undermine overall sales performance.

But how does this misalignment happen and how can you reclaim your sales KPI crown to drive better business outcomes across departments? Let’s discuss:

The KPI Disconnect

In today’s complex business environment, each department will typically focus on the metrics that reflect their specific roles. For example:

  • Marketing: Looks at the efficiency of inbound leads, campaign reach and engagement metrics
  • RevOps: Concentrates on optimising processes, systems integration, and ensuring operational efficiency
  • Sales: Focuses on closing deals, meeting quotas and revenue targets

While each of these KPIs are integral, they often create silos where each department focuses on ticking its own boxes without considering the broader impact on sales performance. Marketing might celebrate high lead generation numbers, and RevOps may optimise processes for efficiency, but if sales are not converting leads into revenue, the business suffers.

The Pitfalls of Siloed KPIs

  1. Lack of Harmony: Different KPIs can create tension and misalignment. Marketing may drive a high volume of lead, but if these are not high-quality or sales-ready, the sales team will struggle to convert them, leading to frustration and inefficiency.
  2. Stagnation: Being focused on efficiency, the RevOps team may resist creative and disruptive strategies that could significantly boost sales. Without a revenue-focused KPI, there’s little incentive to take risks that whilst initially disruptive to established processes could ultimately lead to greater revenue.
  3. Misguided Success Metrics: When each department marks their own scorecard, it can create a false sense of success. Sales teams might struggle to achieve their targets despite marketing and RevOps hitting their goals. This disjointed success can misguide strategic decisions, hindering overall business performance.

Moving Towards Unified KPIs

To reclaim the KPI crown and ensure every department is contributing effectively to sales performance, we recommend the following:

  1. Establish a North Star KPI: Align all departments around a single, revenue-focused KPI. This could be overall revenue growth, customer acquisition cost relative to lifetime value, or another metric that encapsulates the business’s financial health.
  2. Foster Cross-Departmental Collaboration: Encourage regular communication and collaboration between marketing, sales, and RevOps. Joint planning sessions and shared goals can help break down silos, ensuring that everyone is working towards the same objectives.
  3. Educate on Metrics: Take the time to ensure that everyone understands not only their own KPIs but also how they interrelate and impact the overall business. Sales teams should be aware of marketing’s lead generation efforts, and RevOps should understand how their processes affect sales efficiency.
  4. Incentivise Unified Goals: Structure incentives and rewards around the north star KPI. When bonuses, promotions and recognition are tied to unified goals, team are much more likely to work together towards shared success.

By uniting all of your teams under a common revenue-focused KPI, you’ll ensure that everyone’s efforts are harmonised towards driving business growth. If you’re ready to reclaim your KPI crown, we’re here to help.

Air Marketing: experts in sales and marketing

At Air Marketing, we understand the importance of a unified approach to KPIs. We work with businesses to align their marketing, sales, and RevOps efforts, driving cohesive strategies that lead to sustained revenue growth. Get in touch today to discover how we can help you achieve the sales performance your business deserves!

How To Reclaim The KPI Crown

From Rivalry to Revenue: How Competitor Research Fuels Business Growth

In the fast-paced world of B2B marketing, understanding your competition can make the difference between thriving and merely surviving. Competitor research is not about espionage; it’s about leveraging public and strategic information to make informed decisions that drive business growth. Here, we’ll explore how turning rivalry into a resource can fuel your company’s success.

The Importance of Competitor Research

Competitor research involves analysing your competitors’ strengths, weaknesses, strategies, and market positioning. This knowledge is crucial for several reasons:

  1. Identifying Market Gaps: Understanding what your competitors offer allows you to identify unmet needs in the market. By addressing these gaps, you can attract customers who feel underserved by existing options.
  2. Benchmarking Performance: Comparing your company’s performance against that of your competitors helps set realistic targets and KPIs. This benchmarking provides a clear picture of where you stand and where improvements are necessary.
  3. Strategic Planning: Knowing your competitors’ strategies enables you to anticipate their moves and plan accordingly. This foresight can be invaluable in staying one step ahead.
  4. Innovation and Differentiation: Observing your competitors can spark innovative ideas and highlight areas where you can differentiate your offerings. Unique value propositions are key to standing out in a crowded market.

Turning Insights into Action

Merely gathering information is not enough; the real value lies in applying these insights to your business strategy. Here’s how to turn competitor research into actionable steps:

  1. Product Development: Analyse competitors’ product features, pricing, and customer feedback. Use this data to refine your own products, ensuring they meet and exceed market expectations.
  2. Marketing Strategies: Study the marketing tactics that work for your competitors. Are they excelling in content marketing, social media, or SEO? Adopt and adapt these successful strategies to enhance your own marketing efforts.
  3. Customer Experience: Examine how competitors interact with their customers. From sales processes to customer service, there’s much to learn and implement to improve your own customer experience.
  4. Sales Tactics: Understand the sales techniques and channels your competitors use. This insight can help you optimise your sales strategies, improve lead generation, and close more deals.

Tools for Effective Competitor Research

Several tools can streamline the process of competitor research:

  • SEMrush: For analysing competitors’ SEO and PPC strategies.
  • BuzzSumo: To identify popular content and influencers in your industry.
  • Owler: For comprehensive competitor data, including funding, news, and employee information.
  • Social Media Platforms: To monitor competitors’ engagement and marketing campaigns.

Case Study: Competitor Research in Action

Consider the case of a mid-sized SaaS company struggling to differentiate itself in a saturated market. By conducting thorough competitor research, the company discovered a gap in customer support services. Competitors were not offering 24/7 support, which was a significant pain point for customers.

The company responded by launching a robust 24/7 customer support system. They also highlighted this new service in their marketing campaigns. The result? A 30% increase in customer acquisition and a 20% boost in customer retention within six months. This success story underscores the power of competitor research when effectively utilised.

Conclusion

Competitor research is a vital component of business growth. By systematically analysing and understanding your competitors, you can transform rivalry into a strategic advantage. This proactive approach not only helps in identifying market opportunities but also equips you to innovate and outperform your competition.

In the dynamic landscape of B2B marketing, staying informed about your competitors is not just beneficial; it’s essential. Embrace competitor research as a continuous practice, and watch as it transforms your business from merely keeping up to leading the charge.

Opinion piece by Marketing Executive, Chloe Diggle

Competitor Research

How To Get Your Go-To-Market Strategy Right – What You Should Be Considering In Your Launch Plan

Every new product or service starts with an idea, an idea to disrupt the market and solve real-world problems. But these ideas can take a long time to come to fruition. Your idea will go through concept development and creation, through new product development (NPD) and research and development (R&D), and through rigorous testing, trials and feedback processes before the final product or service is ready to launch.  

But before you can successfully launch, you need to devise a well thought out go-to-market-strategy (GTMS). It’s imperative that you get your GTMS right, because it’s not just about having a great idea or a great product, it’s about creating the right plan to bring your product to the right people in the right way.  

Without a clearly defined GTMS on how you will deliver your new product to your audience – your launch will likely fail to gain traction in the market.  

There are many different components of a successful GTMS, let’s explore some of them below.  

Target Audience: 

Defining your Target Audience (TA) is the building block to a successful launch, because it is the core foundation of your GTMS.  

Undertake research into your TA to understand their pain points and challenges, what media and marketing they consume and where they spend their time. Develop your ideal customer profile (ICP) and create buyer personas to help you craft messaging and tailor your offering to their exact requirements. If you don’t understand and define your TA from the outset, you will miss opportunities to resonate with them. 

Setting Clear Objectives and Goals: 

Do you know what your objectives are for launch? Are you looking to build brand awareness or lead with sales straight away?  

Having clearly defined objectives and goals will help inform your ongoing activity and where best to place your efforts, they are fundamental to your GTMS. SMART objectives are the best framework to use for this. 

Once you have determined what your objectives are for launch, use this information to set benchmarks and KPIs that denote success. These can be tracked throughout launch and beyond to determine how your GTMS is delivering. 

Product Differentiation / USPs: 

To successfully launch a new product or service you need to identify what makes your offering unique, especially if you are operating in an already crowded marketplace. What does your product do better or differently to others on the market and why should your TA buy from you? 

Spend time upfront understanding what your USPs (unique selling points) are and what differentiates your product, so that you can craft unique messages and value propositions that will resonate with your TA and highlight why they should pick your product above others.  

Marketing Plan: 

Once you know your TA, your objectives and goals and what your USPs are you need to create a robust marketing plan with the information you have gleaned. 

Make sure you leverage the channels that you know your ICP / TA consume and use and you tailor your messaging and comms in a way that resonates with them. 

Consider the different stages in the buyer journey, from awareness to consideration through to purchase, and craft a strategy that resonates with your TA at every stage of their journey.  

Final Note:

A successful GTMS is all in the planning and research. It will help you to understand your audience and their perceived needs and interests in your product or service and the value they place on your offering. Allowing you to create a GTMS that directly answers that need.  

Remember to stay agile in response to market feedback – continually monitor, review and optimise your activity to ensure that the GTMS is successful and continues to be aligned with your TA’s needs.  

Want to position yourself for success in the marketplace? Get in touch with our marketing team to discuss launch plans for any new product or service in your offering!  

Opinion piece by Account Director, Jess House

A small rocket takes off from a laptop

Stock photo by Vecteezy

The Resurgence of In-Person Events In a Post-COVID World

Our lives changed drastically during the pandemic. Businesses shut their doors, schools closed, gyms became an empty, lifeless space for fitness enthusiasts, and our worlds were reduced to the square footage of our homes. Locked away in our support bubbles and making the difficult decision of who to spend Christmas with.

We had the time to reflect on what and who is truly important. We thought about our families, careers, relationships, and survival. This became our new ‘normal’, getting used to our own space, seeing fewer people, and being told which way to queue in the supermarket, ensuring we were 1 metre apart.

As we reached the end of the pandemic and having been so isolated, anxiety hit. We were desperate to reconnect, rebuild civilisation and get back to the ‘normal’ we were all used to. Gathering face-to-face uncovered newfound significance. Conferences, concerts, festivals, and events were no longer mere activities; they served as catalysts for renewed inspiration.

But, the benefits of in-person gatherings extend far beyond just good feelings; they are underpinned by research:

  • Forbes Insights surveyed more than 750 business executives about their thoughts on in-person versus virtual meetings; 85% said they build stronger, more meaningful business relationships when they meet in person.
  • Research by the Harvard Business Review found that 95% of people say face-to-face meetings are a key factor in successfully building and maintaining long-term business relationships.

The return of in-person events is not just a sign of recovery; it’s an opportunity to redefine the foundations of B2B and B2C success in an era hungry for human connection and authenticity. As we navigate this new normal, the irreplaceable value of face-to-face interactions has become abundantly clear. These gatherings are not just about reclaiming lost time or celebrating our return to physical spaces; they are integral to fostering deeper, more meaningful business relationships that are the backbone of many successful B2B marketing strategies. In a world that’s rapidly advancing in digital communication tech, the power of personal connection stands unmatched. Businesses that recognise and leverage the unique opportunities presented by in-person events will not only strengthen their existing relationships but also forge new ones, setting the stage for innovation, collaboration, and growth. As we look to the future, we should embrace the lessons learned during these challenging times and continue to place a premium on the human element in all our business endeavors.

Opinion piece by Senior Digital Marketing Executive, Nicola Roberts

Group of people sipping champagne at an in-person event

Are Whitepapers Dead?

Whitepapers have long been hailed as an indispensable tool for B2B marketers and an important part of your marketing arsenal. Originating as a traditional, academic report in higher-education settings, marketers swiftly leveraged them to become a lead generating magnet. Simultaneously helping to establish brands as credible and authoritative industry-leaders within B2B sectors.

Whitepapers remain the longest form of content you can create. They are more formal and are backed by research and offer an in-depth analysis into a specific industry topic or problem – typically signposting the reader to the solution at the conclusion.

But, with brands experimenting more and more with short-form content; the rise of snappy posts and videos; and an ever-decreasing audience attention span, it begs the question…

What value does a whitepaper still hold in the current digital landscape?

Credibility and Authority: Whitepapers are synonymous with expertise and thought leadership. Businesses can demonstrate their industry knowledge and establish credibility among their target audience by educating them about a topic, challenge or solution in their industry.

Lead Generation: Well-crafted whitepapers that are strategically promoted continue to be effective lead magnets. By offering valuable insights and solutions, businesses can attract quality leads interested in solving specific problems.

Sales Team Resource: Whitepapers can act as an additional resource for your sales team when speaking with prospects – allowing them to offer an interesting and valuable piece of content to further move prospects down the funnel.

Long-Term Value: Unlike blogs or social media posts, whitepapers have a longer shelf life. They can serve as evergreen resources that continue to attract and engage prospects long after their initial publication. Your whitepaper can be the cornerstone of your marketing strategy and approach for the next 6-12 months if strategically curated and promoted effectively.

Whilst it is true that content types have diversified because of the audience’s preference for bite-sized, easily digestible content, the benefits you can achieve with a cutting-edge, thought-provoking whitepaper highlight that they still hold a well-deserving place in modern marketing strategies. But they must be written and promoted effectively, and with relevancy, with the audiences’ changing behaviours and preferences in mind.

So, how can businesses navigate this shift?

  1. Interactive Elements: Incorporating interactive elements such as quizzes, calculators, or assessments can make whitepapers more engaging for modern audiences.
  2. Visual Enhancements: Integrating attractive and creative visuals like charts, graphs, and infographics can break up dense copy and make complex information more comprehensive and retain the reader’s attention span.
  3. Ongoing Promotion: Your marketing activity to promote your whitepaper is equally, if not more important than the content piece itself. A strong, digital marketing strategy that is aligned to your audiences’ preferences will ensure optimum opportunity for lead capture and downloads.
  4. Focus on your Audience: Will they download and read a whitepaper? Can you offer valuable insights and information that provide them tangible solutions and next steps? The whitepaper has to go above and beyond just promoting your brand or service – it needs to be a content piece that they will find interesting and valuable.

The digital marketing landscape is constantly transforming, yet whitepapers hold their ground as a pivotal resource for businesses aiming to cement their status as thought leaders, educate their audience, and drive lead generation through effective creation and promotion.

As we navigate through this evolution, it’s clear that while the environment and our audiences are constantly developing, whitepapers are far from dead and remain highly relevant. To stay alive, however, they must adapt to keep pace with these ongoing developments.

Opinion piece by Account Director, Jess House

Did you know we offer a comprehensive whitepaper campaign package, that actually delivers results?

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Maximising Sales Performance: Should You Go In-House or Outsourced for Training?

It’s not your imagination, sales development is definitely getting harder. Outbound prospecting is certainly getting harder. Doing the same thing, applying the usual techniques, won’t cut it anymore. More than ever, there’s a need to be coaching and training your SDRs regularly, particularly in the early part of their career.

But what’s the best way to train your sales team? Should you have an in-house trainer or send SDRs to external training courses? Here, we’ll look at the pros and cons of in-house and outsourced sales training and enablement.

Benefits of in-house sales training

Awareness of the business: A trainer who works within the business knows the internal values, processes and systems. You can work through real life situations and confidential case studies.

Ongoing support: In-house trainers are able to train and coach consistently, and provide ongoing support. They’re not simply providing a one-off session, never to be seen again.

Accountability: Working in-house, the trainer can hold participants to account and follow up on the training with them. 

Challenges of in-house sales training

Expensive commitment: There’s the ongoing cost of hiring trainers rather than the variable outgoing of paying for external training courses.

Repetition of content: In-house trainers tend to teach the same things again and again. Being ‘in the bubble,’ they’re less exposed to new, external content and ideas. As Albert Einstein wisely pointed out, “Insanity is doing the same thing over and over again and expecting different results.”

Colleagues as fellow students: Training alongside your team mates tends to mean that you’re bringing similar experiences to the table. You’re not learning about different environments, challenges and case studies.

Benefits of outsourced sales training

Experts in their field: External trainers tend to be subject matter specialists. They’re constantly learning and updating their knowledge to pass on to their students.  

Established programs: Outsourced training is generally a one stop shop. Participants follow a program over a set time (e.g. a one day or half day training session). It’s a well-established and prepared program with specific processes.

Diversity of participants: External training providers usually hold sessions for people from different companies. They’ll bring varying levels of knowledge and understanding, and differing experiences. You’ll learn from each other as well as the trainer. 

Challenges of outsourced sales training

Cost of training courses: Outsourced sales training can be a costly option. Some providers charge £5000+ per day, for example.

Lack of accountability: After your training course, you go back to work and carry on. All too often, you drift back to old habits instead of the new ideas that you learned about. Without anyone to hold you to account, it’s easy to stick with what you know.

Finite learning experience: Once your six hour or six week training program ends, that’s the end. There’s no follow up to check your understanding of the topic, to build on it or to see if you’re successfully implementing the new approach. 

Introducing a different approach – The SDR Academy

We believe The SDR Academy offers something truly different.

The SDR Academy’s unique offering involves both learning new things as well as topping up and refreshing existing knowledge. We hold SDRs accountable for what they’ve learnt with regular sessions every single week. It’s the best of both worlds – a continuous learning journey combined with external expertise and learning from other people with different experiences.

We believe that sales training doesn’t have a beginning and end. You don’t have one session on ‘objection handling’ and then handle every instance perfectly. You don’t attend a session on ‘writing cold emails’ and then compose winning emails every time. You never complete your learning around sales. It’s an evolution; a process of continuous improvement.

The SDR Academy is an ongoing subscription to virtual training sessions. Run in live, virtual rooms, the courses are created and facilitated by leading industry experts. It’s comprehensive, affordable and impactful.