Your MQLs Aren’t the Problem – Your Follow-Up Is

It’s a common gripe between sales and marketing teams: “The leads aren’t good enough.” But let’s get one thing straight — most of the time, the problem isn’t the leads. It’s what happens next.

Marketers are measured on MQLs. Sales teams are measured on revenue. The disconnect between the two creates friction, but what’s often overlooked is this: the leads you’re generating *are* qualified — they’re just not being followed up in a way that converts.

Here’s what’s really going wrong:

Slow response times

Responding to leads within the first five minutes makes you *21x more likely* to qualify them — yet only 7% of companies respond within that window. Most B2B teams take hours, if not days.

Source: Lead Response Management Study

One-and-done outreach

It takes an average of *8 touches* to get a response from a prospect. Many sales reps stop after just 2.

Source: Rain Group – “Top Performance in Sales Prospecting”

Generic follow-ups

72% of buyers expect B2B companies to personalise outreach based on their previous interactions. Templated, non-contextual follow-ups simply don’t make the cut.

Source: Salesforce – State of the Connected Customer, 5th Edition

Poor sales/marketing alignment

Only 46% of B2B organisations report having a formal definition of an MQL agreed upon by both teams. When there’s no shared understanding, the follow-up is inconsistent and ineffective.

Source: Demand Gen Report – 2023 Lead Nurturing & Acceleration Benchmark Survey

So what does good MQL follow-up look like?

🔹 Fast and personalised: Respond while intent is high and reference the specific asset or page they engaged with.

🔹 Multi-channel: Don’t rely on just email. Use LinkedIn, phone, and remarketing to stay top of mind.

🔹 Structured and consistent: Build follow-up cadences that include a minimum of 6-8 touches across 10+ days.

🔹 Context-rich: Arm your sales team with the right messaging, content hooks, and background on the lead’s journey.

🔹 Shared accountability: MQLs should be a shared metric. If marketing delivers them, sales should be ready to follow through — and vice versa.

👉 Here are 5 key marketing metrics every team should be monitoring to connect activity to actual pipeline impact.

Don’t let good leads go cold

At Air Marketing, we work with B2B teams who are tired of the blame game. We don’t just generate MQLs — we help our clients build intelligent follow-up frameworks that turn those leads into real pipeline. Whether it’s implementing structured nurture workflows, training BDRs to follow up effectively, or taking on the outreach ourselves, we help bridge the gap between interest and impact.

So before you question the quality of your leads — ask yourself: what happens after the form is filled?

📞 Book a quick call and learn how we can help.

How To Increase Qualified B2B Sales Leads

In B2B sales, the real challenge isn’t generating leads—it’s generating the right leads.

If you’re looking to improve your sales pipeline quality and increase conversion rates, the solution lies in strategic preparation, not just volume. At Air Marketing, we’ve seen time and again that the single most effective tactic for boosting lead qualification is pre-call research.

By understanding the prospect before you ever pick up the phone, you equip yourself with the insights needed to have meaningful, relevant conversations that open doors—not shut them.

These insights were originally explored in our Calling Masters webinar – watch the full session here.


Why Pre-Call Research Is Key to Better Lead Quality

Cold calling, when done without context, is often met with indifference. When done with insight, it becomes a powerful tool for starting qualified sales conversations.

Pre-call research helps shift your approach from generic outreach to tailored messaging. It increases credibility, improves rapport, and ensures you’re targeting people and businesses with the highest potential to convert.


Start with a Clear Ideal Customer Profile (ICP)

High-performing sales teams don’t treat every prospect equally—they prioritise the ones that match their Ideal Customer Profile.

Understanding your ICP allows you to filter by relevant industry sectors, company size, and decision-making roles. That clarity ensures you’re speaking to organisations that not only need what you offer, but are structurally and strategically aligned to act on it.

This is a fundamental step in every outbound campaign we run at Air. It keeps messaging sharp, outreach relevant, and lead qualification rates high.

For a deeper dive into defining and leveraging your ICP, read our guide: Swipe Right: How to Match with Your Ideal Customer Profile.


Solve Specific Problems, Don’t Deliver Generic Pitches

The most successful sales calls start with a solution-focused mindset. But you can’t offer a solution if you don’t understand the problem.

By taking a few minutes to explore recent company activity, sector trends, and likely challenges, you’re better positioned to demonstrate value. That preparation allows you to speak directly to the pain points that matter most, making your proposition immediately more compelling.


Use Insight to Build Trust

Tailored calls that reference specific details about the prospect’s business stand out. Whether it’s a recent funding round, industry recognition, or a strategic initiative—they signal that you’ve done your homework.

This builds trust early in the call and positions you as someone who respects the prospect’s time. In a crowded market, that kind of credibility makes all the difference in moving a lead from cold to qualified.


What to Research Before You Call

Here’s how to prepare efficiently and effectively:

1. Company Information

  • Industry trends and challenges

  • Company size and structure

  • Press coverage, funding, partnerships

  • Website content and service lines

2. Decision-Maker Context

  • Job title and responsibilities

  • LinkedIn activity and content

  • Career milestones or professional interests

It’s about surfacing the information that can enrich the conversation—not overwhelming the prospect with a data dump.

3. Business Triggers

  • Expansion into new markets

  • Hiring trends or leadership changes

  • Regulatory pressures or sector innovation

  • ISO or ESG ambitions

These are often signs that an organisation is navigating change—and may be more receptive to new solutions.

4. Tools to Make It Easier

Our team leverages tools that cut through the noise, including:

  • BuiltWith – to assess technology stacks

  • Google News – for timely updates

  • LinkedIn – for individual signals and social proof

  • CRM history and intent data – for deeper context across previous interactions


Stay Focused: Efficient Research Yields Faster Results

Pre-call research doesn’t need to take hours. When done with discipline, it can take just 5–10 minutes and yield much higher-quality conversations.

The key is to find the balance: not so much research that it delays outreach, but not so little that it results in unqualified leads.

To maintain momentum, set clear time limits per prospect, segment your research by persona or vertical, and focus only on details that will genuinely support your conversation.


Putting Research Into Action

Research is only useful when it’s applied. Here’s how to bring it into the conversation without overwhelming the prospect:

Start With Relevance

Mention a recent update or known challenge to demonstrate that you’ve prepared. Then link that insight directly to how your solution can help.

Avoid Information Overload

Use just enough detail to demonstrate understanding. The goal is to create a sense of familiarity and relevance, not to show off how much you know.

Ask Smarter Questions

Guide the conversation by referencing industry context or common pain points. Asking “Is that something you’re seeing as well?” opens the door to discussion and deepens the prospect’s engagement.


Common Cold Calling Challenges – and How Research Helps

Cold Call Anxiety

Preparation builds confidence. Knowing your value proposition, understanding the audience, and being ready for objections makes each call more manageable.

Staying grounded in facts and insights also keeps the call professional, even when a prospect isn’t receptive.

Engaging Senior Stakeholders

Executives expect relevance and impact. Research allows you to cut to what matters—commercial results, risk mitigation, or strategic growth.

By speaking their language and demonstrating domain knowledge, you elevate the conversation and increase your chances of success.


Research + Relevance = Better Leads

If your goal is to increase qualified B2B sales leads, pre-call research is one of the most impactful habits you can adopt.

It improves call quality. It raises conversion rates. It helps you stop wasting time on the wrong leads and start focusing on the right ones.

At Air Marketing, we embed this thinking into every sales campaign we deliver—because preparation isn’t a luxury in outbound sales. It’s a performance advantage.

Ready to Improve Your Lead Quality?

Air Marketing helps businesses generate more qualified B2B leads through targeted, insight-led outbound sales campaigns. From strategy and messaging to SDR execution and reporting, we manage the full process—so you get results without guesswork.

📞 Request a quick discovery call and learn how our outsourced SDR teams can build your pipeline with precision.

How to Fix Your Reactive Pipeline Before It’s Too Late

Sales leaders often don’t realise their pipeline is reactive until it’s already hurting performance. Deals start slipping, forecasts become fiction, and the team is stuck in a cycle of chasing rather than closing.

By the time most sales teams acknowledge there’s a problem, it’s already critical. And while quick fixes might keep things afloat in the short term, they won’t build predictable revenue.

If your pipeline relies on luck, last-minute heroics, or one or two key accounts coming in ‘just in time’, you’re already at risk.

The good news? It’s fixable – if you act fast.

First: Do you have a reactive pipeline?

Here are five warning signs:

  1. Peaks and troughs in monthly pipeline value

  2. Inbound-heavy strategies with minimal outbound activity

  3. Late-stage pressure to “find” deals before quarter-end

  4. No structured prospecting rhythm across the team

  5. Sales forecasts based on gut feel, not verified data

If any of these feel familiar, your pipeline isn’t futureproof – and it’s time to take control.

Why reactive pipelines happen

Most reactive pipelines are the result of one thing: neglecting top-of-funnel activity. When prospecting is inconsistent or deprioritised, pipeline coverage becomes patchy. Add in over-reliance on marketing or referrals, and you’ve got a pipeline vulnerable to external market shifts.

There’s also a cultural factor. Sales teams often fall into ‘delivery mode’ – focused on closing or servicing existing deals, rather than fuelling the funnel for future months. By the time attention returns to new business generation, it’s already too late.

Fixing it: A practical playbook for regaining control

Diagnose the gaps

  • Analyse your pipeline by source, stage, and age.
  • Look for bottlenecks, drop-offs, or channels delivering diminishing returns.

Reset the prospecting culture

  • Daily outbound activity must be non-negotiable, not optional.
  • Equip the team with clear messaging, targeted data, and accountability frameworks.

Build an outbound motion that scales

  • Relying on individual effort alone won’t cut it.
  • Invest in a systematic outbound engine combining automation, personalisation, and multi-channel outreach.

Rebuild forecasting from the ground up

  • Start with pipeline coverage and conversion rates – not wishful thinking.
  • Hold regular, realistic pipeline reviews that focus on progression, not just volume.

Align sales and marketing on pipeline goals

  • Marketing should be focused on generating demand, not just leads.
  • Shared ownership over pipeline health drives consistency across channels.

The mindset shift: from reactive to repeatable

Fixing a reactive pipeline isn’t about finding a silver bullet. It’s about building a machine – one that prioritises daily pipeline activity, empowers your team with the right tools and insight, and aligns every effort to a consistent revenue rhythm.

Don’t wait for the next dry month to take action. The earlier you fix the foundation, the sooner you gain predictability – and the confidence that comes with it.

Ready to futureproof your pipeline?

Discover how Air Marketing helps sales leaders build sustainable, repeatable outbound strategies that deliver results.

Explore our sales services.

Sales team working on strategy to fix sales pipeline